Nurse Telephone Triage Service
"Live your life while you have it. Life is a splendid gift. There is nothing small about it." —Florence Nightingale
"I attribute my success to this: I never gave nor took any excuse." —Florence Nightingale
"Nurses dispense comfort, compassion, and caring without even a prescription."
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Nurse Telephone Triage Service (NTTS) is an RN-owned company committed to providing high quality telephone triage health advice to patients and caregivers. Our service allows physicians and healthcare providers to have an enhanced quality of life with their own families. This in turn will also allow the physicians to be more productive with their own patients in the office setting.


The physicians can be assured that their patients are cared for in the after-hours times, using the same standards that they are accustomed to in their own practices. We strive to be an extension of the office, to work with the physicians, and to provide continuity of excellent care.



NTTS is dedicated to providing high quality telephone triage health advice to your patients. Our program can be tailored to meet the needs of your specific practice. We strive to maintain streamlined care for your patients and caregivers that matches the quality of care that your office provides. We not only provide triage services but believe strongly in educating patients on their health care needs. Our RNs are the link between you and your patients in their time of need. The owners—Helen Lapointe, RN, and Joann Somerville, RN—seek to keep the lines of communication open and respond promptly to any questions or concerns that you may have. We are readily available by phone or email.

NTTS utilizes Barton Schmitt, MD, and David Thompson, MD, protocols via ClearTriage. A patient call report, which serves as documentation of the triage encounter, is provided electronically to the office immediately upon closure of the triage note. This formal document detailing the specifics of the health advice call can then be placed in the
patient’s chart at your location. We also provide superior billing methods that document each encounter and can be tailored to meet the needs of your practice.

We look forward to becoming an extension of your practice when you are away from the office, offering the same high quality care your patients are accustomed to. Please contact us so that we may work together toward supporting you in caring for your patients.

Nurse Telephone Triage Service holds the values of respect, compassion and integrity in high regard with all interactions when communicating with patients, caregivers, physicians, practitioners and staff members.

Nurse Telephone Triage Service offers nurse telephone triage services to physician practices and providers in the eastern United States. Current clients include but are not limited to the following: pediatrics, adult medicine,
family medicine, major hospitals, health centers, OB/GYN, plastic surgery, infectious disease, gastroenterology, neurology, orthopedics, general and vascular surgery, ENT, rheumatology, diabetes, allergy and immunology, physiatry, and dentistry.

Each RN on staff is duly licensed in the state your practice resides, as well as the state that the nurse resides, and is in compliance with each state’s Board of Registration in Nursing. 

NTTS carries full professional insurance liability coverage.

Our team of highly skilled RNs has between 5-24 years of pediatric, adult medicine, ER, ICU, NICU and PICU telephone triage experience providing health advice for the pediatric and adult populations.

The owners are involved in the initial hiring of the RNs and oversee the orientation process so as to provide a very skilled triage nurse caring for your patients. We have a Telehealth Coordinator—Brenda Glover, RN—who has been with us for 10+ years and maintains high levels of quality assurance with each encounter by reviewing the nurse’s documentation and critiquing their triage to be sure protocols are followed precisely.

Nurse Telephone Triage Service is looking for highly skilled RNs to add to our team. This is a unique opportunity to utilize your nursing skills while working in a virtual HIPAA-compliant office in your own home. Our ideal team members have experience in telephone triage, ER, ICU or PICU; computer skills; and thrive in a fast-paced environment while providing excellent patient care.

Learn More

What is Telephone Triage?

The term triage is french in origin, and refers to the process of sorting. The original concepts of triage referred to mass casualty situations, such

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Get In touch

If you are a doctor’s office or practice looking for triage service then please use the infomation below. 

Joann A. Somerville RN, BSN


Business Inquiries



Helen M. Sbrega RN, BSN